Refund & Returns Policy

Last updated August 2026

Retail orders

If an item arrives damaged, or isn't what you ordered, reach out within 24 hours of delivery via WhatsApp or email (below) with your order details and a photo of the item, and we'll sort it out — a replacement, store credit, or refund, depending on the situation and what's available.

Because our pieces are affordable, fast-moving, and often limited-stock, we don't accept change-of-mind returns once an order has shipped — please check sizing and details on the product photo/description before ordering, or message us on WhatsApp first if you're unsure.

Partial refunds

There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.

Pre-order wholesale

Wholesale pieces are made or sourced to order, so change-of-mind returns don't apply once an order is placed. Damaged or defective items are handled case by case — reach out as soon as your order arrives.

How refunds are paid

Approved refunds are sent back to your original payment method through Paystack. Depending on your bank, this can take a few business days to reflect after we process it.

Discount codes and gifts

Discount codes, loyalty gift vouchers, and bundle pricing are tied to the order they were used on and aren't refundable, transferable, or redeemable for cash.

Questions?

WhatsApp/call +234 814 826 3705, or email biggystonefashionatelier@gmail.com.